Ultra-Luxury Villa Guest Experience Supervisor (Algarve, Portugal) m/f

As an Ultra-Luxury Villa Services Supervisor, you will be responsible for the complete on-property operation and guest experience within Vila Vita Parc’s most exclusive private villas.

As an Ultra-Luxury Villa Guest Experience Supervisor, you will be responsible for the complete on-property operation and guest experience within Vila Vita Parc's most exclusive private villas.

This is a highly autonomous, hands-on role for an experienced luxury hospitality professional who thrives on delivering exceptional guest experiences while taking full ownership of the villa operation.

Acting as the dedicated point of contact for our distinguished guests, you will anticipate needs, manage preferences and ensure every aspect of the stay is executed seamlessly, discreetly and to the highest standards of luxury hospitality.

The successful candidate will combine personalised guest hosting with operational leadership, working closely alongside the villa team and personally stepping in whenever required to ensure an impeccable and memorable experience.

 

Key Responsibilities:

  • Take full responsibility for the daily operation and guest experience within the villa;
  • Act as the primary contact for guests before arrival and throughout their stay;
  • Build meaningful relationships with guests, understanding their individual preferences, habits and expectations;
  • Anticipate needs and create highly personalised and memorable experiences;
  • Lead, organise and supervise the on-property villa team;
  • Allocate responsibilities and ensure consistent delivery of exceptional service;
  • Maintain a strong presence within the operation, providing hands-on support whenever required;
  • Coordinate housekeeping, food and beverage, maintenance, transportation, activities and external service providers;
  • Ensure the villa remains impeccably presented, fully operational and guest-ready at all times;
  • Organise personalised amenities, special occasions and bespoke in-villa experiences;
  • Personally oversee and assist with breakfast, light meals and refreshment service when required;
  • Conduct regular inspections and proactively resolve potential issues;
  • Respond quickly and effectively to guest requests and operational challenges;
  • Maintain clear communication with internal departments while retaining ownership of the final guest experience;
  • Safeguard guest privacy and ensure the highest level of discretion and confidentiality;
  • Consistently uphold Vila Vita Parc, Forbes Travel Guide and Leading Hotels of the World standards.
     

Profile and Requirements:

  • Proven experience within ultra-luxury hospitality, private villas, luxury resorts, private residences, yachts or similar environments;
  • Previous experience leading and coordinating operational teams;
  • Strong guest-focused mindset with a genuine passion for luxury hospitality;
  • Naturally hands-on leadership style with the willingness to actively participate in service delivery;
  • Exceptional ability to anticipate guest needs and exceed expectations;
  • Strong autonomy, sound judgement and confident decision-making skills;
  • Proactive and solution-oriented approach to operational challenges;
  • Excellent organisational, planning and team-management skills;
  • Experience working with discerning international guests, VIPs and high-profile individuals;
  • Outstanding attention to detail and sense of personal accountability;
  • Refined presentation and impeccable professional conduct;
  • Excellent communication and interpersonal skills;
  • Ability to remain calm, resourceful and efficient in demanding situations;
  • Absolute discretion, integrity and commitment to confidentiality;
  • Fluency in English is mandatory;
  • Portuguese and additional languages will be considered an advantage;
  • Flexibility to work according to operational requirements and guests' schedules.
     

Benefits designed to support your well-being, professional development and the celebration of important moments throughout your journey at Vila Vita Parc:

  • Exclusive Vila Vita benefits and partner agreements;
  • Access to an in-house doctor, health insurance following confirmation and psychological support consultations;
  • Three meals per day and complimentary transport on predefined routes;
  • Accommodation
  • Training aligned with Leading Hotels of the World and Forbes Travel Guide standards, as well as team-building activities;
  • Uniform laundry service, recognition of special occasions, a birthday gift, wedding voucher and baby voucher;
  • Access to a digital portal for managing personal information, communicating with People & Culture and consulting relevant documents;
  • Gross monthly salary and benefits aligned with the candidate’s experience and professional profile.
     

#UltraLuxuryHospitality #VillaManagement #VillaServices #GuestExperience #VIPService #HospitalityLeadership #LuxuryResorts #PrivateVilla #LuxuryService #HighProfileClients #ForbesTravelGuide #LeadingHotelsoftheWorld #HospitalityCareers #HospitalityJobs #VilaVitaParc

 

Localização: Localização/Distrito: Faro, Localização/Concelho: Lagoa

Location: Localização/Distrito: Faro, Localização/Concelho: Lagoa

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Dados de contacto

Contact details

Dados pessoais

Personal data

Dados candidatura

Application data

Sales, Groups & Events
Human Resources & Accounting
F&B Management
F&B - Kitchen & Pastry
F&B - Restaurant & Bar
Front Office
Hospitality & Reservations
Housekeeping, Laundry
V-life shops
Kids Park
Sports & Wellness
Pool & Beach Facilities
Maintenance & Gardens
Purchasing and Storing
IT
Marketing e Design
Documentos:Documents:
Máx: 5 MB | Extensões: doc, docx, pdf

Política de Privacidade de Recrutamento e Seleção

Privacy Policy

Cláusula de ConsentimentoConsent Clause

Autorizo a empresa Vila Vita Parc a recolher e tratar os meus dados pessoais disponibilizados na presente plataforma para a finalidade de processos de recrutamento e seleção, em conformidade com a política de privacidade em baixo descrita. I authorize the company Vila Vita Parc to collect and process my personal data made available on this platform for the purpose of recruitment and selection processes, in accordance with the privacy policy described below.

Declaro que os dados pessoais inseridos são verdadeiros e comprometo-me a mantê-los atualizados. I declare that the personal data entered is true and I undertake to keep it updated.

1. Âmbito da Política1. Âmbito da Política
O presente documento visa dar a conhecer a todos os candidatos as regras gerais de privacidade e tratamento dos seus dados pessoais, inerentes aos processos de recrutamento e seleção, em cumprimento do Regulamento Geral de Proteção de Dados Pessoais (UE) – 2016/679 do Parlamento Europeu. This document aims to make all candidates aware of the general rules on privacy and processing of their personal data, inherent to the recruitment and selection processes, in compliance with the General Regulation on the Protection of Personal Data (EU) – 2016/679 of the Parliament European.

2. Âmbito da Plataforma2. Scope of the Platform
A plataforma de recrutamento e seleção da empresa Vila Vita Parc é utilizada no âmbito dos processos e Recrutamento e Seleção. A apresentação da candidatura pressupõe um registo prévio e consentimento para tratamento de dados pessoais. The Vila Vita Parc company's recruitment and selection platform is used within the scope of Recruitment and Selection processes. Submitting the application presupposes prior registration and consent to the processing of personal data.

3. Finalidade dos dados pessoais3. Purpose of personal data
Os dados pessoais tratados têm como única e exclusiva finalidade, o recrutamento e a seleção dos candidatos. The personal data processed has the sole and exclusive purpose of recruiting and selecting candidates.

4. Responsável pelo tratamento de dados pessoais4. Responsible for processing personal data
A plataforma é gerida pela empresa Vila Vita Parc , que é responsável pelo tratamento de dados. Os dados pessoais do candidato serão tratados única e exclusivamente no âmbito do processo em causa, sendo proibido o acesso dos dados pessoais a terceiros. Os dados pessoais que estejam em formato papel, devem ter a mesma proteção do que os dados informatizados. The platform is managed by the company Vila Vita Parc, which is responsible for data processing. The candidate's personal data will be processed solely and exclusively within the scope of the process in question, and access to personal data by third parties is prohibited. Personal data that is in paper format must have the same protection as computerized data.

5. Transferência de Dados 5. Data transfer
O candidato permite que a sua candidatura seja considerada para outras oportunidades que pareça pertinente mediante as habilitações literárias, experiência profissional e outros sejam uma mais-valia para o desafio profissional em questão. The candidate allows his/her candidacy to be considered for other opportunities that seem relevant based on the educational qualifications, professional experience and others that are an added value for the professional challenge in question.

Caso o candidato aceite: If the candidate accepts:
a) este autoriza que os dados sejam apenas considerados apenas para as oportunidades anunciadas nos anúncios para os quais se candidata. a) this authorizes the data to be considered only for the opportunities announced in the advertisements for which you apply.
b) este autoriza a que os dados sejam recomendados para outros processos de recrutamento e seleção na mesma empresa. b) this authorizes the data to be recommended for other recruitment and selection processes in the same company.

6. Direitos do candidato6. Candidate rights
O candidato tem o direito de, a todo e qualquer momento, retificar ou atualizar os seus dados pessoais, bem como, eliminá-los da plataforma, caso em que os dados pessoais serão suprimidos imediatamente. The candidate has the right, at any and all times, to rectify or update their personal data, as well as to delete them from the platform, in which case the personal data will be deleted immediately.

7. Obrigações do candidato7. Candidate's obligations
O candidato deverá utilizar a plataforma de forma séria e responsável, sendo da sua inteira responsabilidade a correção e atualização da informação prestada, a qual deverá ser verdadeira. The candidate must use the platform seriously and responsibly, being solely responsible for correcting and updating the information provided, which must be true.

8. Tipo de dados recolhidos8. Type of data collected
A plataforma apenas solicita o fornecimento de dados relevantes para o efeito de processos de recrutamento e seleção. The platform only requests the provision of relevant data for the purpose of recruitment and selection processes.

9. Prazo de retenção9. Retention period
Os dados pessoais do Candidato que autorizou o seu tratamento para todas as outras oportunidades serão eliminados dois anos de inatividade. Considera-se inativo um candidato que, durante aquele período, não fez qualquer alteração no seu perfil, não apresentou nenhuma candidatura, nem teve qualquer evolução no processo de recrutamento. The personal data of the Candidate who authorized its processing for all other opportunities will be deleted after two years of inactivity. A candidate who, during that period, has not made any changes to their profile, submitted any application, or made any progress in the recruitment process is considered inactive.

Esta política será atualizada periodicamente.

This policy will be updated periodically.

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