Front Office Receptionist (5 Star Hotel, Armação de Pêra) m/f
If you believe true excellence lies in caring for every detail, anticipating needs and making a difference in every interaction, we would like to meet you.
At Vila Vita Parc, we believe that a memorable experience begins long before a guest reaches their room...
As a Receptionist, you will play a key role throughout the guest journey, from the first point of contact to departure. We are looking for someone who combines operational excellence with genuine hospitality, anticipating needs, recognising preferences and ensuring that every detail is taken care of.
Main Responsibilities
Welcome and assist guests throughout their stay
Prepare and conduct check-ins and check-outs
Anticipate guests' needs and personalise the service
Handle guest requests, reservations and service recovery situations
Coordinate with the different resort teams
Share recommendations and promote Vila Vita experiences
Ensure compliance with Forbes Travel Guide and LQA standards
Maintain the highest level of accuracy and efficiency across Front Office operations
What We Are Looking For
Previous experience in Reception, preferably in a 5-star hotel
Fluency in Portuguese and English
Knowledge of OPERA PMS (preferred)
Experience with Forbes and LQA standards (preferred)
Excellent communication skills and a strong guest-oriented approach
Strong attention to detail and ability to anticipate guests' needs
Proactive and autonomous approach
Strong problem-solving skills
Team spirit and professional attitude
Benefits
Exclusive Vila Vita benefits and partner discounts
On-site doctor, health insurance after the probationary period and access to psychological support
Three daily meals and free transportation on designated routes
Ongoing training in Leading Hotels of the World, Forbes and LQA standards
Professional development opportunities and team-building activities
Uniform laundry service
Special occasion benefits, including a birthday gift, wedding voucher and newborn voucher
Gross monthly salary and benefits adjusted to the candidate's experience and profile
Exceptional people create memorable experiences.
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- Team
- Receção
- Location
- Vila Vita Parc
About Vila Vita Parc
Vila Vita Parc, a member of The Leading Hotels of the World and recognised by the Forbes Travel Guide, is a five-star resort located in Lagoa, in the Algarve, spread across 22 hectares overlooking the Atlantic Ocean, and awarded more than one hundred prizes worldwide.
As one of the largest employers in the region, Vila Vita Parc comprises a diverse structure encompassing more than 200 accommodation units, including rooms, suites and villas, a wide gastronomic offering that includes the Ocean restaurant, awarded two Michelin stars, specialised health, beauty and well-being services, including the award-winning Vila Vita Spa, event facilities and extensive landscaped gardens.
The diversity of its business areas is reflected in a multidisciplinary structure that brings together multicultural teams, combining expertise in luxury hospitality, specialised technical fields, maintenance, operational services and corporate management, under the highest standards of rigour, quality and excellence.